Privacy Statement

Thank you for your patience throughout the ongoing outdoor water ban. As many of you know, drought conditions have affected our region for much of the last year. According to the latest Rhode Island drought maps, 99% of the state is still classified as “abnormally dry.”

However, after closely monitoring our water production and remediating several wells, CREW is implementing a change in restrictions to allow some outdoor water use. Effective immediately, we will be moving from a full outdoor water ban to an even/odd day watering schedule.

What does this mean?

  • Even-numbered addresses may water outdoors on even-numbered days of the month.
  • Odd-numbered addresses may water outdoors on odd-numbered days of the month.


This change is a balance between conserving water and providing some relief to our customers. We will continue to monitor the drought conditions, and if rainfall improves, we will reevaluate and aim to lift the outdoor water ban completely.

We appreciate your understanding and continued efforts in conserving water during these challenging times.

We are committed to protecting your privacy. The information we collect is gathered to ensure secure payments. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know.

We do not sell your personal information. We only share your personal information as required by law or to protect CREW, its customers, or the public. At any time you may contact CREW with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion.

How We Use Your Personal Information

Information we collect may be used in the following ways:

  • To complete your transactions
  • To bill your credit card for your payments as initiated and authorized by you
  • To confirm your payments
  • To respond to your customer-service inquiries or requests
  • To communicate offers and special information to you, if you choose to receive such notices
  • To customize your experience on our web site

CREW requires only the personal information that is needed for safely processing your online payment and for contacting you about your transactions. It is used exclusively for that purpose. As a CREW customer, you may receive email from us based on your account information and your account information may be analyzed as part of our standard business practices.

When you make a payment online from CREW, we may contact you by e-mail to confirm your payment and to update you on the status of your payment.

Protecting Your Information

We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. Your account information and order history are kept behind our firewall. All transaction information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of today’s most popular browsers, Microsoft Internet Explorer and Netscape Communicator.

Only authorized personnel at CREW are permitted to see your password. If you forget your password, you can receive a reminder via e-mail. Only authorized customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process.

If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.

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