Payment Conditions

Thank you for your patience throughout the ongoing outdoor water ban. As many of you know, drought conditions have affected our region for much of the last year. According to the latest Rhode Island drought maps, 99% of the state is still classified as “abnormally dry.”

However, after closely monitoring our water production and remediating several wells, CREW is implementing a change in restrictions to allow some outdoor water use. Effective immediately, we will be moving from a full outdoor water ban to an even/odd day watering schedule.

What does this mean?

  • Even-numbered addresses may water outdoors on even-numbered days of the month.
  • Odd-numbered addresses may water outdoors on odd-numbered days of the month.


This change is a balance between conserving water and providing some relief to our customers. We will continue to monitor the drought conditions, and if rainfall improves, we will reevaluate and aim to lift the outdoor water ban completely.

We appreciate your understanding and continued efforts in conserving water during these challenging times.

Please Read These Terms and Conditions of Payment Very Carefully.

The Terms and Conditions of Payment are limited to those contained herein. Any additional or different terms in any forms delivered by Customer are hereby deemed to be material alterations and notice of objection to them and rejection of them is hereby given. By transacting payments through CREW’s web site, Customer agrees to be bound by and accepts these Terms and Conditions of Payment unless Customer and CREW have signed a separate agreement, in which case the separate agreement will govern.

Important Information About These Terms and Conditions of Payment. These terms and conditions of payment are subject to change without prior notice, except that the terms and conditions of payment posted on the Site at the time Customer initially places or modifies a payment will govern the payment in question.

Additional or different terms and conditions contained in any such payment will be null and void. Customer agrees that the terms and conditions of payment contained herein and in CREW’s payment or other documentation will control. No course of prior dealings between the parties and no usage of trade will be relevant to determine the meaning of these terms and conditions of payment related thereto.

Availability and Customer Use of the Web Site

CREW grants availability of use for payments for personal use only when registered as a CREW service customer.

Limitation of Liability

In no event will CREW be liable for any damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with this site or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line system failure, even if CREW is advised of possibility of such damages, losses or expenses.

CREW will not be liable for payments not being available for use or for lost or corrupted data or software or the provision of services by third parties. You access and make payments to this Web site at your own risk.

CREW will not be responsible for any delays in postings or payments which result from any circumstances beyond its control, including without limitation, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, general insurrection, acts of God or acts of any government or agency.

Governing Law

These Terms and Conditions of Payment and any services hereunder will be governed by the laws of the State of Rhode Island, without regard to conflicts of laws rules. Any arbitration, enforcement of an arbitration or litigation will be brought to Rhode Island, and Customer consents to the jurisdiction of the Federal and State courts located in Rhode Island and submits to the jurisdiction thereof and waives the right to change venue. Customer further consents to the exercise of personal jurisdiction by any such court with respect to any such proceedings.

Binding Arbitration

Any claim, dispute, or controversy (whether in contract, tort, or otherwise, whether preexisting, present or future, and including statutory, common law, intentional tort and equitable claims) against CREW, its agents, employees, successors, assigns or affiliates (collectively for purposes of this paragraph, “CREW”) arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), CREW’s advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect. The arbitration will be limited solely to the dispute or controversy between Customer and PUD. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction.

Payments; Payment Terms

Payments are not binding upon CREW until accepted by CREW. Terms of payment are within CREW’s sole discretion. Payments are due and payable within the time period specified on account statements. Customer will be responsible for all of CREW’s costs of collection, including court costs, filing fees and attorney’s fees.

Questions or disputes regarding details of customer account statements are to be addressed with the Customer Service department of CREW. Partial or full payment of an account does not constitute waiver by the customer of right to dispute, as described in prior paragraph.

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